Eldo Web Design Ltd. Privacy Policy
This privacy policy explains how Eldo Web Design Ltd. (“we”, “our”, “us”) collects, uses, stores and protects your personal data when you visit our website or use our services.
We are committed to safeguarding your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Eldo Web Design Ltd. is a UK-based web design and development agency.
Website: https://www.eldo.co.uk
Email: hello@eldo.co.uk
2. Information We Collect
We may collect, store and process the following information:
Information you provide to us
- Name
- Company name
- Email address
- Telephone number
- Postal address
- Information submitted via contact forms
- Information provided by email, telephone or other correspondence
- Project briefs, website content and other information required to deliver our services
Information collected automatically
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Pages visited
- Time spent on pages
- Website usage and interaction data
Client and service-related information
Where we provide services to clients, we may process information necessary to design, develop, host, maintain or support websites and related digital services.
We only collect information that is relevant to providing our services, operating our business and improving our website.
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
Examples include:
- Responding to enquiries
- Providing agreed services
- Managing client relationships
- Improving our website and services
- Sending marketing communications where appropriate
4. How We Use Your Data
We may use your information to:
- Respond to enquiries
- Provide quotations and proposals
- Deliver website design, development, hosting and related services
- Manage ongoing client relationships
- Process payments and invoices
- Improve our website, products and services
- Monitor website performance and security
- Send newsletters and marketing communications where consent has been provided
- Comply with legal and regulatory obligations
We do not sell personal data to third parties.
5. Cookies
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Improve user experience
- Analyse website traffic and visitor behaviour
- Remember user preferences
- Measure marketing effectiveness
- Support social media and third-party integrations
You can control or disable cookies through your browser settings.
For more information about cookies, visit www.aboutcookies.org.
6. Website Analytics and Tracking
We use analytics and tracking tools to better understand how visitors use our website.
These tools may collect information such as:
- Pages visited
- Time spent on pages
- Navigation behaviour
- Device and browser information
- Approximate geographic location
This information is generally aggregated and anonymised wherever possible and is used to improve the performance, usability and effectiveness of our website.
7. Contact Forms and Communications
When you submit a form through our website, we collect the information you provide in order to respond to your enquiry and provide relevant services.
Form submissions may be stored securely within our website systems and retained for administrative, support and business record purposes.
8. Embedded Content and External Links
Our website may include embedded content such as videos, maps, social media feeds and other third-party content.
Embedded content behaves in the same way as if you visited the third-party website directly and may collect data, use cookies or track your interaction.
Our website may also contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Third-Party Services
We may use trusted third-party providers to support our business operations, including services such as:
- Website hosting
- Email delivery services
- Analytics platforms
- Marketing platforms
- Payment providers
- Cloud storage and backup services
These providers may process personal data on our behalf and are expected to maintain appropriate security and data protection standards.
10. Data Sharing
We do not sell, rent or trade personal information.
We may share information only where necessary:
- To deliver agreed services
- With trusted service providers acting on our behalf
- To comply with legal obligations
- To protect our legal rights or business interests
Any sharing of personal data is limited to what is necessary for the relevant purpose.
11. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Delivering services
- Maintaining business records
- Complying with legal obligations
- Resolving disputes
- Enforcing agreements
Retention periods vary depending on the nature of the information and the purpose for which it was collected.
12. Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction.
These measures may include:
- SSL encryption
- Secure hosting environments
- Access controls
- Password protection
- Software updates and security monitoring
- Regular backups
While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.
13. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
14. Marketing Communications
Where you have provided consent, we may send occasional marketing emails, updates or newsletters.
You may unsubscribe at any time by:
- Clicking the unsubscribe link within any marketing email
- Contacting us directly
We will never continue sending marketing communications after you have withdrawn consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or regulatory requirements.
Any updates will be published on this page and will take effect immediately upon publication.
16. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Eldo Web Design Ltd.
Fareham Innovation Centre
Lee-on-the-Solent
Hampshire
PO13 9FU
United Kingdom
If you are unhappy with how we handle your personal data, you have the right to contact the Information Commissioner’s Office (ICO).
Last updated: June 2026